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Shipping Policies
Last updated: September 22, 2026
WHO WE ARE
MS Limited (“we”, “us” or “our”) operates the Website https://kinky-secret.com (the “Site”) under the name Kinky Secret.
At Kinky Secret, every order deserves special care, from the moment you purchase it until it arrives at your door. Our goal is smooth, transparent shipping that you can rely on.
FREE & DISCRETE SHIPPING WORLDWIDE
We ship every order worldwide for free. Your privacy is important to us: Every shipment is packaged discreetly and neutrally so that what is inside cannot be seen from the outside.
SHIPPING AREA
We deliver all over the world, including countries such as Greece, Mexico and many more. If your country is not expressly listed in the overview below, the delivery time for “rest of the world” automatically applies.
PROCESSING TIME
Before your order leaves our premises, it is carefully processed and checked.
- Processing time: 1-3 business days (Monday to Friday).
- Order deadline: Orders received by 10:00 p.m. (CET, Berlin) will be processed on the same day. Subsequent orders will be processed from the next working day.
- No shipping days: There is no processing or shipping on weekends and public holidays.
DELIVERY TIMES WORLDWIDE
The delivery time begins as soon as your order has been dispatched.
| Country/Region | Delivery time |
|---|---|
| Germany | 7-12 business days |
| Austria | 7-12 business days |
| Switzerland | 7-12 business days |
| Netherlands | 7-12 business days |
| Belgium | 7-12 business days |
| Luxembourg | 7-12 business days |
| France | 7-12 business days |
| Spain | 7-12 business days |
| Ireland | 7-12 business days |
| Denmark | 7-12 business days |
| Sweden | 7-12 business days |
| EU (other) | 7-12 business days |
| United Kingdom | 7-12 business days |
| United States | 7-12 business days |
| Canada | 7-12 business days |
| Australia | 7-12 business days |
| New Zealand | 7-12 business days |
| United Arab Emirates | 7-12 business days |
| Rest of the world | 7-12 business days |
In particularly popular times, such as during promotions or around public holidays, delivery may take a little longer. We do everything we can to ensure that your order reaches you as quickly as possible.
SHIPPING & TRACKING
- Shipping partner: To ensure safe delivery, we only work with reliable partners such as DHL and selected international shipping service providers.
- Tracking: Once your order has shipped, you will receive an email with your tracking information. This means you always know where your package is.
DAMAGED, DEFECTIVE OR LOST ORDERS
Damaged or defective items
If you receive a damaged or defective item, please contact our customer service team and send us clear photos that clearly show the problem. We ask that you do this within 48 hours of receipt so that we can help you as quickly as possible.
As soon as we receive your photos, our team will carefully check your report. Depending on the type of damage or defect, we determine the appropriate solution. This can be a replacement item or an exchange. Your legal rights remain unaffected.
Lost orders
If your order is lost, please contact us immediately. We will take care of a solution personally and as quickly as possible.
We are happy to help you at any time. Write to us directly support@kinky-secret.com, and our team will work with you to find a solution.
RETURNS
30 day return policy
Are you not completely satisfied with your order? Then you can return them within 30 days. Full details can be found in our return policy.
CUSTOMER SERVICE
Do you have any questions? Our customer service will be happy to assist you personally.
- Email: support@kinky-secret.com
- Telephone number: +49 6 12 77 51 06
- Via this link: Contact
- Service times: Monday to Friday, 9:00 a.m. – 9:00 p.m. (CET, Berlin)
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Company: Kinky Secret
Company name: MS Limited
Registration number: 78316041 -
Address:
Rm03, 24/F, Ho King Comm Ctr,
2-16 Fayuen St, Mong Kok
HK
