Shipping Policies
Who we are
MS.Limited (“we”, “us” or “our”) operates the Website https://kinky-secret.com/ (the “Site”).
Our goal is to have one smooth and transparent shipping process to ensure your satisfaction.
Free shipping
🚚 Free & discreet shipping worldwide
We offer free, discreet shipping on all orders worldwide on.
Shipping area
We ship worldwide – including countries like Greece, Mexico and many others.
If your country is not specifically listed, it is automatically included “Rest of the World”.
Processing time
Processing time:
Orders will be shipped within 1-3 business days Edited (Monday to Friday).
Cut-off time:
Orders that come before 10:00 p.m. (GMT+01:00) Central European Time (Berlin) received will be processed on the same day.
Orders after this time will be processed on the next business day.
No shipping days:
No processing takes place on weekends and public holidays.
Delivery times (worldwide)
| Country/Region | Delivery time |
|---|---|
| United States | 7-12 business days |
| United Kingdom | 7-12 business days |
| Canada | 7-12 business days |
| Australia | 7-12 business days |
| New Zealand | 7-12 business days |
| EU (other) | 7-12 business days |
| Netherlands | 7-12 business days |
| Belgium | 7-12 business days |
| France | 7-12 business days |
| Germany | 7-12 business days |
| Austria | 7-12 business days |
| Luxembourg | 7-12 business days |
| Spain | 7-12 business days |
| Ireland | 7-12 business days |
| United Arab Emirates | 7-12 business days |
| Denmark | 7-12 business days |
| Sweden | 7-12 business days |
| Switzerland | 7-12 business days |
| Rest of the world | 7-12 business days |
Shipping process
Shipping service provider:
We work with reliable providers like DHL and international shipping partnersto ensure safe delivery.
Tracking:
Once your order has been dispatched you will receive one Email with tracking information.
Lost or damaged orders
Damaged items:
If your order arrives damaged, please contact us within 48 hours after receipt.
Lost orders:
If your order is lost, please contact us immediately - we will help you as quickly as possible.
Returns
30 day return policy
Are you not satisfied with your order? You can do this within 30 days return.
For more details please read our Return Policy.
📞 Customer service
💬 Do you have any questions?
Our support team will be happy to help you.
📧 Email: support@kinky-secret.com
📞 Contact
📧 Email: support@kinky-secret.com
🕘 Opening hours: Monday to Friday: 9:00 a.m. – 9:00 p.m. (CET – Berlin)
