YOU'RE SHOPPING IN
ms.ait.sales Limited (“we”, “us” or “our”) operates the Website https://kinky-secret.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.
🚚 Free shipping for Germany, Austria, Switzerland, United Kingdom and United States of America:
We offer free shipping on all orders within these countries.
Delivery areas:
We currently ship to the following countries:
Germany
Austria
Switzerland
United Kingdom
United States of America
Future expansion:
We are considering further expanding our delivery areas.
Processing time:
Orders are processed within 1-2 business days, Monday to Friday.
Cut-off time:
Orders placed before 10:00 p.m. (GMT+01:00) Central European Time (Berlin) will be processed the same day; Orders placed after this will be processed the next business day.
No shipping days:
Orders will not be processed on weekends or public holidays.
Estimated Delivery:
Orders usually arrive within 7-12 business days after processing, depending on the destination country and destination.
Courier services:
We use reliable providers such as DHL and international shipping partners to ensure safe and fast delivery.
Tracking:
After your order has been dispatched, you will receive an email with the tracking details.
Damaged orders:
If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost orders:
If your order is lost, please contact us immediately for assistance.
For detailed return instructions, please refer to our Returns Policy.
If you have any questions or concerns about this shipping policy, please contact us:
📧 Email: support@kinky-secret.com
📍 Address: Rotterdam, Netherlands
🕘 Opening hours: Monday to Friday: 9:00 a.m. – 9:00 p.m. CET (Berlin)
